1. Introduction
Oratela ("we", "us", "our") operates the website oratela.info. This Privacy Policy sets out how Oratela collects, uses, stores, and protects information obtained from visitors and users of this website.
By accessing or using oratela.info, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of the site.
Oratela is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and other applicable United States federal and state privacy regulations.
2. Information We Collect
2.1 Information You Provide Directly
When you submit the contact form on oratela.info, we collect the personal information you enter, which may include your name, email address, and the content of your message. This information is used solely to respond to your inquiry and, where applicable, to provide the requested service or documentation.
2.2 Automatically Collected Information
When you visit oratela.info, certain technical data is automatically collected by our hosting infrastructure and analytics tools. This may include your IP address (in anonymised form), browser type and version, operating system, referring URL, pages visited, and session duration.
This automatically collected data is used for website performance analysis, security monitoring, and aggregate usage statistics. It is not used to identify individual users or linked to personally identifiable information without your consent.
3. How We Use Your Information
Oratela uses collected information for the following purposes:
- Responding to contact form inquiries and scheduling consultation requests
- Fulfilling requests for program information, methodology documentation, or protocol frameworks
- Operating and maintaining the oratela.info website
- Analysing aggregate website usage to improve content and navigation
- Complying with applicable legal obligations
- Detecting and preventing fraudulent or abusive activity on the website
Oratela does not sell, rent, or trade personal information to third parties for marketing purposes.
4. Legal Basis for Processing Personal Data
Oratela processes personal data on the following legal grounds:
- Consent: Where you have actively submitted a contact form or agreed to cookies via the cookie consent banner.
- Legitimate interests: For website security monitoring, performance analysis, and prevention of abusive access patterns.
- Legal obligation: Where processing is required to comply with applicable law.
5. Cookies and Tracking Technologies
Oratela uses cookies and similar tracking technologies to operate certain site functions and analyse usage. A full description of the cookies used, their purposes, and your opt-out options is available in our Cookie Policy.
You may manage or withdraw cookie consent at any time by clicking "Cookie Settings" in the website footer. Withdrawing consent does not affect the lawfulness of processing that occurred prior to withdrawal.
6. Data Sharing and Third-Party Services
Oratela may share data with third-party service providers who assist in operating the website or delivering services. These include:
- Web hosting and infrastructure providers
- Analytics services (aggregate, anonymised data only)
- Email routing services (for contact form response handling)
- Content distribution networks serving third-party libraries (fonts, icon sets, JavaScript libraries referenced from CDN URLs)
All third-party service providers are contractually bound to handle data in compliance with applicable privacy regulations. Oratela does not grant third parties access to personally identifiable information beyond what is necessary to fulfil the specified service purpose.
7. Data Retention
Contact form submissions and associated personal data are retained for a maximum of 24 months from the date of submission, unless a longer retention period is required for ongoing service provision or legal compliance purposes.
Anonymised website usage data collected through analytics tools is retained in aggregate form for up to 36 months. This data contains no personally identifiable information.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights with respect to your personal data, including:
- The right to access personal data held about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to object to or restrict certain processing activities
- The right to data portability (where applicable)
- The right to withdraw consent at any time (for consent-based processing)
- Rights under CCPA for California residents, including the right to know, delete, and opt out of sharing of personal information
To exercise any of these rights, contact Oratela directly at [email protected]. Requests will be acknowledged within 10 business days and fulfilled within 30 days of receipt.
9. Data Security
Oratela implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS/HTTPS encryption for all data transmission, access controls on data storage systems, and regular security configuration reviews.
No method of data transmission over the internet is completely secure. While Oratela takes reasonable precautions, absolute security cannot be assured. In the event of a data breach affecting your personal information, Oratela will notify affected individuals in accordance with applicable legal requirements.
10. Children's Privacy
Oratela's website and services are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has submitted personal data to oratela.info, please contact us at [email protected] and the data will be removed promptly.
11. External Links
Oratela's website may contain links to third-party websites or resources. This Privacy Policy applies solely to oratela.info. Oratela is not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
Oratela reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised. Continued use of the website following any update constitutes acceptance of the revised policy.
For significant changes affecting how your personal data is handled, Oratela will make reasonable efforts to notify affected users via the contact details on file or through a prominent notice on the website.
13. Contact Information
For questions, requests, or concerns about this Privacy Policy or your personal data, contact Oratela at: